Last Updated: August 2026
At ASTROVAA, we are committed to delivering timepieces that meet the highest standards of quality and craftsmanship. Every watch undergoes a thorough quality inspection before it is carefully packaged and dispatched.
Please read this policy carefully before requesting a return, replacement, refund, or cancellation.
Order Cancellation
Orders may be cancelled only before they have been dispatched from our warehouse.
Once an order has been dispatched, it cannot be cancelled.
If an eligible cancellation request is approved, the refund will be processed to the original payment method within 5–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
Eligibility for Return or Replacement
We accept return or replacement requests only in the following circumstances:
- You received an incorrect product.
- The product was damaged during transit.
- The product has a manufacturing defect identified upon delivery.
To be eligible, you must notify our Customer Support Team within 2 days of receiving your order and provide:
- Your order number.
- Supporting photographs and/or videos.
To facilitate the verification of claims relating to transit damage, missing items, incorrect products, or manufacturing defects identified upon delivery, customers must record a continuous, unedited unboxing video from the moment the sealed package is opened until the product and all contents are clearly visible.
This unboxing video is mandatory and may be required to verify and process your claim.
Product Condition
To qualify for a return or replacement, the product must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include the original watch box, warranty card, tags, manuals, and all supplied accessories.
- Be free from signs of misuse, accidental damage, or unauthorised repair.
Products that do not meet these conditions may not be eligible for a return, replacement, or refund.
Quality Inspection
All returned products are subject to a quality inspection upon receipt.
If our inspection confirms that the product qualifies under this policy, we will proceed with an appropriate resolution.
If the inspection determines that the product does not meet the eligibility criteria, the request may be declined, and the product will be returned to the customer.
Replacements
Where a replacement request is approved, we will replace the product with the same model, subject to availability.
If the same model is unavailable, ASTROVAA will issue a full refund to the original payment method.
Replacement requests are subject to product inspection and approval in accordance with this policy.
Refunds
Refunds will be issued only in the following situations:
- The same model is unavailable for replacement.
- An eligible order cancellation request is approved before dispatch.
- A refund is otherwise approved by ASTROVAA after reviewing the request.
Approved refunds will be processed to the original payment method within 5–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
What Is Not Covered
Returns, replacements, or refunds will not be accepted under the following circumstances:
- Change of mind or personal preference.
- Incorrect product selection at the time of purchase.
- Normal wear and tear, including scratches resulting from regular use.
- Damage caused by misuse, negligence, accidents, improper handling, water exposure beyond the stated 3 ATM water-resistance rating, or unauthorised repairs or modifications.
- Minor variations in colour or appearance due to screen settings, photography, or lighting conditions.
- Products returned without the original packaging, warranty card, tags, or supplied accessories.
- Requests submitted more than 3 days after delivery.
- Claims relating to transit damage, missing items, incorrect products, or manufacturing defects identified upon delivery where the mandatory continuous, unedited unboxing video is not provided.
How to Request a Return
To request a return or replacement, please contact our Customer Support Team with:
- Your order number.
- A brief description of the issue.
- Clear photographs and/or videos of the product.
- The mandatory continuous, unedited unboxing video.
Our team will review your request and provide further instructions if your claim is eligible under this policy.
Contact Us
For any questions regarding this policy or assistance with your order, please contact our Customer Support Team.
Email: officialastrovaa@gmail.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST