Last Updated: August 2026
At ASTROVAA, every timepiece is carefully inspected, securely packaged, and dispatched with the utmost attention to quality. We are committed to ensuring that your order reaches you safely and in a timely manner.
Order Processing
- All orders are processed within 2–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During product launches, promotional events, festive periods, or other peak seasons, processing times may be extended. Where possible, customers will be notified of any significant delays.
Shipping Coverage
ASTROVAA currently ships to most serviceable pin codes across India.
At this time, we do not offer international shipping.
Estimated Delivery Time
Estimated delivery timelines after dispatch are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
These timelines are estimates only and may vary depending on the destination, courier partner, weather conditions, government regulations, or other circumstances beyond our reasonable control.
Shipping Charges
We are pleased to offer complimentary standard shipping on all orders delivered within India.
- No hidden shipping charges apply.
- The final amount payable for your order will be displayed during checkout before payment is completed.
- Any promotional free shipping offers will be communicated on our website from time to time.
Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation via email and/or SMS containing your tracking details.
Customers can track their shipment using the tracking link provided.
Delivery
Orders are delivered by our trusted logistics partners to the shipping address provided during checkout.
Courier partners generally make multiple delivery attempts before returning the shipment to us.
If the shipment is returned due to:
- An incorrect shipping address,
- Repeated delivery failures, or
- Customer unavailability,
any re-shipping charges may be borne by the customer.
Please ensure that your shipping address and contact details are accurate at the time of placing your order.
Address Modifications
Requests to modify the shipping address can only be accommodated before the order has been dispatched.
Once the shipment has been handed over to our logistics partner, address changes cannot be guaranteed.
Package Inspection
Every ASTROVAA order is packed in secure, tamper-evident packaging.
We recommend inspecting the outer package at the time of delivery. If the package appears damaged, tampered with, or opened, please refuse delivery where possible and contact our Customer Support Team within 24 hours of delivery.
To facilitate a smooth resolution, customers are required to record a continuous, unedited unboxing video from the moment the sealed package is opened until the product and all contents are clearly visible.
This unboxing video is mandatory for all claims relating to transit damage, missing items, or incorrect products and may be required to verify and process such claims.
Shipping Delays
While we make every effort to dispatch and deliver orders within the estimated timelines, delays caused by events beyond our reasonable control—including adverse weather conditions, natural disasters, public holidays, transportation disruptions, government restrictions, or courier network delays—may occasionally occur.
Such delays do not entitle the customer to compensation or cancellation once the order has been dispatched.
Lost Shipments
If a shipment is confirmed as lost in transit by our logistics partner, we will investigate the matter and, upon verification, arrange an appropriate resolution, which may include a replacement or refund at our sole discretion.
Need Assistance?
For any shipping-related queries or assistance regarding your order, please contact our Customer Support Team.
Email: officialastrovaa@gmail.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST