Warranty Policy
Last Updated: August 2026
At ASTROVAA, we take pride in the quality and craftsmanship of every timepiece. Each watch undergoes rigorous quality checks before dispatch to ensure it meets our standards.
This Limited Warranty covers manufacturing defects in the watch movement for a period of 12 months from the date of delivery.
Please read the terms of this Limited Warranty carefully.
Warranty Coverage
This Limited Warranty covers defects in the internal watch movement resulting from manufacturing or assembly defects under normal use during the warranty period.
If a defect covered under this Limited Warranty is confirmed upon inspection, ASTROVAA will repair the watch movement at no additional cost.
Warranty service is limited to the repair of the watch movement only and does not include replacement of the watch or a refund.
Warranty Period
This Limited Warranty is valid for 12 months from the date of delivery.
Proof of purchase, such as your order confirmation, invoice, or tax invoice, is required to make a warranty claim.
Water Resistance
All ASTROVAA watches are designed with a 3 ATM (30 metres) water-resistance rating.
A 3 ATM rating provides protection against everyday splashes, light rain, and incidental contact with water. It is not suitable for swimming, showering, bathing, diving, water sports, or prolonged immersion in water.
Damage resulting from use beyond the stated water-resistance rating is not covered under this Limited Warranty.
Warranty Exclusions
This Limited Warranty does not cover:
Battery replacement and normal battery depletion after delivery.
Watch straps, bracelets, buckles, clasps, spring bars, or pins.
Watch case, crown, bezel, crystal (glass), dial, hands, or any other external or cosmetic components.
Normal wear and tear, including scratches, dents, fading, discolouration, or cosmetic damage resulting from regular use.
Damage caused by accidents, impact, misuse, negligence, improper handling, or improper storage.
Damage resulting from unauthorised repairs, modifications, tampering, or servicing by any person not authorised by ASTROVAA.
Damage caused by water exposure beyond the watch’s 3 ATM water-resistance rating, including but not limited to swimming, bathing, showering, diving, water sports, or operating the crown while the watch is wet or submerged.
Damage caused by exposure to chemicals, solvents, perfumes, cosmetics, cleaning agents, or extreme temperatures.
Loss or theft of the product.
How to Make a Warranty Claim
To request warranty service, please contact our Customer Support team with:
Your order number or proof of purchase.
A brief description of the issue.
Clear photographs and/or videos showing the reported defect.
If required, you may be asked to return the watch for inspection. Customers are responsible for securely packaging the watch before shipping it to our inspection facility.
ASTROVAA reserves the right to request additional information or documentation where reasonably necessary to assess a warranty claim.
Inspection & Resolution
All warranty claims are subject to inspection by ASTROVAA.
If the reported issue is determined to be covered under this Limited Warranty, ASTROVAA will repair the watch movement at no additional cost.
Customers are responsible for shipping the watch to ASTROVAA for warranty inspection. If the warranty claim is approved, ASTROVAA will bear the cost of shipping the repaired watch back to the customer.
If our inspection determines that the issue is not covered under this Limited Warranty, the warranty claim will be declined, and the product will be returned to the customer.
Limitation of Liability
This Limited Warranty applies only to the original purchaser and is non-transferable.
Except as expressly provided under this Limited Warranty, ASTROVAA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the product, to the extent permitted by applicable law.
Nothing in this Limited Warranty limits or excludes any rights available to consumers under applicable consumer protection laws.
Contact Us
For any warranty-related assistance, please contact our Customer Support Team.
Email: support@astrovaa.com (Replace with your official support email.)
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST